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Shipping Policy

Last updated: 2025-12-04

Thank you for shopping with Glass Factory Tools.
This Shipping Policy explains how we process, package, and deliver orders placed on https://glassfactory-tools.com.

1. Order Processing Time
1.1 Standard Processing

Most orders are processed within:

  • 1–7 business days for tools, consumables, and accessories

  • 7–15 business days for large, heavy, or customized items

  • 15–30 business days for certain custom-made products or large machinery, or as specified in the contract

Processing time does not include weekends or public holidays.

1.2 Delays

Your order may experience delays if:

  • Items are out of stock

  • Payment verification requires additional time

  • The order includes custom or special-order products

If a significant delay occurs, we will notify you via email.

2. Shipping Methods & Delivery Times

We ship orders using reliable logistics partners based on the destination and product category.

Delivery times vary depending on factors such as:

  • Destination country or region

  • Product type and weight

  • Shipping method

  • Customs clearance procedures

  • Local delivery operations

While most shipments arrive within a reasonable timeframe, actual delivery times may vary due to customs processes, logistics network conditions, and regional policies.

If you require an estimated delivery window for a specific order or large shipment, please contact our support team for assistance.

3. Shipping Costs

Shipping costs are calculated based on:

  • Weight & volume of the products

  • Shipping destination

  • Chosen shipping method

  • Whether items require special handling (e.g., liquids, chemicals, oversized items)

You will see the final shipping cost during checkout before completing your order.

For bulk orders or pallet shipments, please contact us for a custom quote:

📧 support@glassfactory-tools.com

4. International Shipping & Customs

We ship globally.
Please note:

  • Import duties, customs taxes, and clearance fees are the buyer’s responsibility, unless otherwise stated in the contract.

  • Regulations vary by country; please check with your local customs office for details.

  • Shipping delays caused by customs are outside our control.

If a shipment is returned due to unpaid customs fees, incorrect address, or refusal to receive goods, the customer is responsible for any associated costs.

5. Shipment Tracking

Once your order is shipped, you will receive a tracking number via email.

Tracking may require up to 48 hours to update depending on the carrier.

If you did not receive your tracking number, contact us:

📧 support@glassfactory-tools.com

6. Damaged or Lost Packages
6.1 Damaged Goods

If your package arrives damaged:

  • Report the issue within 48 hours

  • Provide photos/videos of the package and product

  • Keep all packaging materials for inspection

We will arrange a replacement or refund in accordance with our Refund Policy.

6.2 Lost Shipments

If Glass Factory Tools is responsible for arranging the shipment and the carrier officially confirms that the package is lost, we will:

  • Reship the order;
    or

  • Provide a full refund.

However, if the customer arranges their own shipping method or uses a third-party logistics provider not contracted by Glass Factory Tools, any loss, damage, or non-delivery will be the responsibility of the customer or their designated carrier. In such cases, compensation or claims must be handled directly with the chosen logistics provider.

7. Shipment of Large Machinery & Equipment

Large equipment (e.g., drilling machines, edging machines, lifting tools) may:

  • Require special packaging

  • Ship via freight or pallet delivery

  • Require forklift or unloading assistance at the destination

Important Notice

Returns are not accepted after the contract begins, and
the warranty period & service obligations follow the conditions agreed upon in the contract.

For equipment-specific shipping terms, please contact our support team before purchasing.

8. Incorrect Shipping Address

If the address is incorrect, incomplete, or the package cannot be delivered for reasons attributable to the customer:

  • We are not responsible for lost, delayed, or undeliverable packages.

  • If the package is returned to us as undeliverable, any return shipping costs, customs charges, storage fees, and reshipment fees will be the responsibility of the customer.

Please double-check your shipping details at checkout before submitting your order.

9. Split Shipments

If your order contains multiple items that require different handling, we may ship them separately.
You will not be charged extra unless stated otherwise.

10. Contact Us

If you have questions about your order or shipping arrangements, please contact us:

📧 support@glassfactory-tools.com
🌐 https://glassfactory-tools.com

Our team will respond within 1–2 business days.