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Manage your login details, passwords, and personal information.
Learn how to place orders, track shipments, and handle order issues.
Information about payment methods, billing, and secure transactions.
Details on shipping methods, delivery process, and customs-related questions.
Understand our return policy, refund eligibility, and how to submit a request.
Report product issues, defects, or service concerns for quick assistance.
Learn how discounts, vouchers, and special offers work.
General FAQs and additional support for all customer inquiries.
FAQ
Frequently Ask Questions
You can browse products, add items to your cart, and checkout. For bulk orders or custom inquiries, contact us directly.
Yes. We ship to most countries using reliable logistics partners. Delivery time varies by region and customs processing.
The buyer is responsible for any customs fees unless otherwise stated in the contract.
If we arranged the shipment and the carrier confirms loss or damage, we will offer a reshipment or refund.
If the customer arranged the shipment, claims must be handled with their chosen carrier.
Returns are accepted for defective or incorrect items. Consumables and used items cannot be returned unless defective.
Please review our Refund Policy before submitting a request.
Email us at support@glassfactory-tools.com with your order number and issue details. Do not ship items back without authorization.
Tools and accessories: 1–7 business days
Large or customized items: 3–15 business days
Some custom products or machinery may require 7–30 business days or follow contractual terms.
If the package is returned because the address was incomplete or incorrect, the customer is responsible for return shipping fees, customs charges, and re-shipment costs.
We accept PayPal, credit/debit cards,stripe and bank transfers, depending on your region.
Go to the login page and click “Forgot Password” to receive a reset link via email.
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Knowledge Base
Explore guides,Shipping Policy,Refund Policy, and step-by-step instructions to help you solve common product, order, and technical questions.
Customer Service
Need personal assistance? Our support team is here to help with orders, shipping inquiries, product questions, or after-sales issues.
Article & Blog
Discover tips, product guides, and industry insights to help you choose the right tools and improve your glass-processing workflow.